AcademiaONE provides your users with a seamless and hassle-free Apple technology experience – eliminating frustrations, reducing downtime and keeping them productive without setbacks.
AcademiaONE
for Mac
The ultimate frictionless
experience for Mac
lifecycle management.
experience for Mac
lifecycle management.
Mac Lifecycle Management
Think of AcademiaONE for Mac as your all-in-one Mac lifecycle partner.
Whether you’re looking to equip your team with the latest Apple technology, streamline joiners, movers and leavers or ensure your Apple technology is responsibly retired, AcademiaONE for Mac covers it all – without the hassle, delays or complexity.
Frictionless and Affordable Mac Management
AcademiaONE for Mac is a solution we created to fix Mac lifecycle challenges. It’s been designed to ensure our customers provide the right Apple technology to the right people at the right time.
With A Great User Experience
AcademiaONE | Apple Services Journey
AcademiaONE provides a full end-to-end Apple device lifecycle solution — from procurement and pre-configuration using Apple Configurator and ASM/ABM enrolment, to MDM-powered zero-touch deployment, support, and secure recycling — ensuring IT efficiency and a seamless, ready-to-go experience for users.
Device Procurement & Asset Management
- Custom Portal for Apple
- ADE Enrolment
- Asset Tag & Inventory
- Inventory Pre-load/CSV/API
- Finance Options
- AcademiaCARE
Pre-Configuration & Enrolment
- DoA Testing for All Devices
- Software Updates
- System Updates
- Device Naming
- Pre-load core config (Wi-Fi, VPN, EDR)
- Zero-Touch Deployment
Deployment Services
- Install-to-desk or site
- Unbox-Ready: Enroll & Configuration
- Delivery-to-home
- Custom Accessories
Management & Support Services
- MDM Management & Support
- Configuration & Policy Management
- App Deployment & Patching
- MFA, Conditional Access ad IDP
- MDM Platform Support Services
- Jamf Health Checks & Service Desk Access
Repair, Retire and Refresh Planning
- Hot-swap load pool of standard devices
- Secure collection from site
- WEEE compliant data wipe & certified
- Residual Value assessment & rebates
- CO2 Saving, reporting and ESG alignment
- Refresh Planning and Forecasting
Device Management
Device management options. You choose your way.
Health Check
Health Checks are Academia led consultative assessments which provide you with a comprehensive report on the current state of play with your MDM, along with recommendations alongside best practices.
Done BY you
Implementation Only is designed for those with existing IT teams who need the ability to work with a partner to deliver the solution to their requirement, but are more than capable of managing the ongoing support and maintenance of it.
Done WITH you
Supported is designed for organisations with existing IT teams who are comfortable with the day-to-day management of the platform, but would like some support as and when needed to help them along the way.
Done FOR you
Fully Managed is for organisations who would rather have their entire device management piece “out of sight, out of mind”. Here, Academia take care of everything and make the relevant changes and tweaks at your request, along with ongoing upkeep.
Integrated Apple and Windows estates
If you have a mix of Apple and Windows devices and would like a cohesive device management solution, we can do this for you.
Device Management Services
| Implementation | Platform Support | Fully Managed | |
| Professional Services / Training | Y | Y | Y |
| MDM Health Check & Optimisation | N | Y | Y |
| Platform Support & Escalation | N | Y | Y |
| Unlimited Helpdesk Access | N | Y | Y |
| Service Level Agreement Support | N | Y | Y |
| Device Configuration & Management | N | N | Y |
| Policy & Compliance Management | N | N | Y |
| Applications Packaging & Deployment | N | N | Y |
| Identity & Access Management | N | N | Y |
| OS Patch Management | N | N | Y |
| Custom Integrations | N | N | Y |
| Cyber Essential As a Service | Optional | Optional | Optional |
| 24/7 Manage, Detect and Remediate | Optional | Optional | Optional |
Professional Services / Training
MDM Health Check & Optimisation
Platform Support & Escalation
Unlimited Helpdesk Access
Service Level Agreement Support
Device Configuration & Management
Policy & Compliance Management
Applications Packaging & Deployment
Identity & Access Management
OS Patch Management
Custom Integrations
Cyber Essential As a Service
24/7 Manage, Detect and Remediate
Implementation
Y
N
N
N
N
N
N
N
N
N
N
Optional
Optional
Platform Support
Y
Y
Y
Y
Y
N
N
N
N
N
N
Optional
Optional
Fully Managed
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Optional
Optional
Our Approach
Discover
We’ll sit you down to find more about your pains, challenges and goals.
Our Discovery session really gets down to the nuts and bolts of your current landscape and we hope to understand your ambitions for the future and how you want to work with us.
Our Discovery session really gets down to the nuts and bolts of your current landscape and we hope to understand your ambitions for the future and how you want to work with us.
Assess
This is where we add our real value.
After digesting all the information obtained from the Discovery session, we’ll think about the best services we can offer to achieve your goals and meet your budgets.
After digesting all the information obtained from the Discovery session, we’ll think about the best services we can offer to achieve your goals and meet your budgets.
Propose
Once the team’s happy with the outcomes of the assessment, we will put our pen to paper and provide you with an in-depth proposal that provides costings, SLAs and contract T&Cs.
We will talk through the proposal with you an stakeholders to ensure you are clear that the right service has been designed for you. If you need more information, we can provide this.
We will talk through the proposal with you an stakeholders to ensure you are clear that the right service has been designed for you. If you need more information, we can provide this.
Launch
This final phase is about bringing the proposal to life and bringing in our wider team.
We’ll ensure the contracts are signed, a launch plan agreed and a delivery/support team in place to ensure that everyone's collaborating and communicating throughout the project.
We’ll ensure the contracts are signed, a launch plan agreed and a delivery/support team in place to ensure that everyone's collaborating and communicating throughout the project.
Previous Successes
Refurbish & Resale of Apple equipment to students and staff with shared revenues.
End-to-end device as a service for c2000 Apple devices & c6500 Windows devices.
Fully Managed Services for c1200 devices with onsite 2nd line engineers.
ITAM, Provisioning & Managed Services for c1400 devices with zero-touch deployment.
Fully Managed Apple & Lifecycle Services for c4000 devices across the university.
Providing Jamf, MacOS and iOS platform escalation support services.
Managing Apple services for subsidiaries including Veterinary Nursing, Maths, Police Apprenticeship & Nursing.
Optimised Jamf Pro through MDM automation and Managed Services.
Discover how AcademiaONE can transform your device lifecycle management
Pop down your details and one of our team will be in touch.