IT Managed Services

 

IT Support for the Modern Workplace

The modern workplace has changed, and with it so have the expectations of employees. Today’s high performers place a premium on IT systems that simply work, where they can work from anywhere, on any device, and have a support service where they are valued and issues resolved promptly.

 

That’s why at Academia, we build our managed services around your business, where we do not wait for you to pick up the phone to tell us there is a problem, instead we proactively drive service optimisation and excellence throughout the business. We forge partnerships where you have access to our most senior technical specialists, we encourage innovation, help you gain better insight into your organisation, allowing you to make smarter business decisions, and we work tirelessly with you in achieving your strategic goals.

WE CAN HELP YOU DO THIS

We kick off with a VISION AND PLANNING WORKSHOP involving key stakeholders to understand business objectives and covers all the critical points an organisation needs to consider as part of their new managed services.

 

This service spans people, processes and technology to determine the current cloud and security maturity across the IT landscape and identifies the scope of potential changes to the current infrastructure required to support the short & long term business objectives and deliver a rich experience for all your employees.

Once organisational objectives have been gained from the Vision and Planning stage, this gives context to the AUDIT STAGE. We will provide a detailed systems assessment including a gap analysis of the server infrastructure, workloads, networking, connectivity, licensing expenses, security, backups, identity & access management and internal operational capabilities. This detailed report includes a sustainable service improvement roadmap, quick wins, assessment of the business benefits and risks, best practice considerations and total cost of ownership analysis.

During the DESIGN PHASE, we will review workloads across the various teams and desired business outcomes, and map these against the recommended service optimisations. So, the business can easily assess if the solutions recommended deliver the breadth of services needed – whether cybersecurity, disaster recovery, and business continuity capabilities or the SLAs you require to support the business. Our honest assessment of your inhouse capabilities to support the planning, migration, integration, deployment, testing and user acceptance training.

TRAINING & ADOPTION

Any introduction of significant changes to how staff work often leads to reservations and resistance. On average, nearly 75% of all change efforts fail due to non-technical issues such as employee adoption. To mitigate the risks and ensure success, the organisation must define a transitional path for each department and team, including training, to help them acquire the necessary skills and knowledge to be successful in their roles.

 

Our professional development services are delivered as practical, hands-on group training sessions, or one-to-one support which focus on the appropriate use of technology for the specific group/team to fulfil their roles. We can deliver this either face-to-face or remotely by experienced educators, a training outline is created in consultation with the organisation prior to the workshops to ensure the required outcomes are achieved.

NEXT GENERATION IT SUPPORT

Digitalised service desk

Device monitoring

Software estate monitoring

Cyber security monitoring

Network monitoring

Office 365 utilisation

Network monitoring

Control:IT is the next generation IT support from Academia that provides everything you need from your managed services provider. Our services dovetail with your needs so we can provide a complete outsourcing service or we can compliment existing in-house expertise.

 

This is why at Academia every one of our MSP clients are provided a free consultation and technical audit. We want to build a deep understanding of how you work, any underlying issues as well as your short – long term strategic objectives. Our specialist Modern Workplace Team will work with you to determine which services can be migrated to the cloud, where there may be opportunities to simplify and automate process and create a seamless work experience across the board.

 

Our managed service is powered by our Control:IT Service Portal which is a cloud-based platform that gives organisations a complete view to help them see, control and monitor all of their IT assets and systems in one place.

NEXT GENERATION IT SUPPORT

Digitalised service desk

Device monitoring

Software estate monitoring

Cyber security monitoring

Network monitoring

Office 365 utilisation

Network monitoring

Control:IT is the next generation IT support from Academia that provides everything you need from your managed services provider. Our services dovetail with your needs so we can provide a complete outsourcing service or we can compliment existing in-house expertise.

 

This is why at Academia every one of our MSP clients are provided a free consultation and technical audit. We want to build a deep understanding of how you work, any underlying issues as well as your short – long term strategic objectives. Our specialist Modern Workplace Team will work with you to determine which services can be migrated to the cloud, where there may be opportunities to simplify and automate process and create a seamless work experience across the board.

 

Our managed service is powered by our Control:IT Service Portal which is a cloud-based platform that gives organisations a complete view to help them see, control and monitor all of their IT assets and systems in one place.

ONSITE SUPPORT

Local resource when you need it

Centralised visibility through Control:IT

Permanent or project placement

Our range of service desk options include onsite support, where an accredited engineer visits or is based at your site as required. Any onsite resource integrates with our Control:IT platform so that you have the assurance of supplementary support from our centralised teams and the benefits of our digitalised service desk.

ONSITE SUPPORT

Local resource when you need it

Centralised visibility through Control:IT

Permanent or project placement

Our range of service desk options include onsite support, where an accredited engineer visits or is based at your site as required. Any onsite resource integrates with our Control:IT platform so that you have the assurance of supplementary support from our centralised teams and the benefits of our digitalised service desk.

TAILORED IT SUPPORT

Maintain control in-house

Add specialist support where needed

Outsource non-strategic activities

Add tools to help you control your IT assets

Maintain control in house whilst supplementing with specialist tools and skills to help compliment and strengthen the in-house skills, our IT services can be tailored to complement your existing IT team.

 

Our Control:IT platform can be deployed on a self-managed basis to help you control your IT assets.

 

Your existing in-house team can choose from a menu of additional services to enhance in-house skills to provide you with flexible resourcing solutions.

TAILORED IT SUPPORT

Maintain control in-house

Add specialist support where needed

Outsource non-strategic activities

Add tools to help you control your IT assets

Maintain control in house whilst supplementing with specialist tools and skills to help compliment and strengthen the in-house skills, our IT services can be tailored to complement your existing IT team.

 

Our Control:IT platform can be deployed on a self-managed basis to help you control your IT assets.

 

Your existing in-house team can choose from a menu of additional services to enhance in-house skills to provide you with flexible resourcing solutions.

DEVICE MANAGEMENT SERVICES

Apple devices

Microsoft Devices

Remote management

Keep data secure

Centralised control

Bring your own device

Academia has specialist resources to help you manage your Apple and Microsoft devices.

Outsource management or supplement in-house resources as needed

DEVICE MANAGEMENT SERVICES

Apple devices

Microsoft Devices

Remote management

Keep data secure

Centralised control

Bring your own device

Academia has specialist resources to help you manage your Apple and Microsoft devices.

Outsource management or supplement in-house resources as needed

MANAGED CYBER SECURITY SERVICES

Penetration testing

Phishing protection

Monitoring

Managed cyber response

There are few more important operations than to keep your users, data assets and infrastructure secure. Cyber Threats continually evolve rapidly and compliance requirements for all organisations continually change.

MANAGED CYBER SECURITY SERVICES

Penetration testing

Phishing protection

Monitoring

Managed cyber response

There are few more important operations than to keep your users, data assets and infrastructure secure. Cyber Threats continually evolve rapidly and compliance requirements for all organisations continually change.

Interested in how Academia can help you optimise your modern workplace?

 

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