Device Management Services

 


Outsource management or supplement in-house resources as needed.

With a myriad of options available today for classroom technology, it’s a tough decision as to what to choose… and for IT, this could mean a huge amount of research, training and ultimately time and work. Academia have you covered!

WHAT WE OFFER

MICROSOFT DEVICES

Academia has expertise in using Microsoft Intune device management, a cloud-based service that enables you to manage and enrol Windows 10 devices (laptops and desktops), including mobiles, within a centralised Cloud console. 

 

This can be provided as part of your Microsoft 365 licensing which is subscribed on a per-user, per-month or per device, per month basis. Once configured, the Windows devices will automatically enrol – mobile devices can also be enrolled either onsite or remotely. 

 

Windows devices can also be viewed through our Control:IT Service Portal platform.

MICROSOFT DEVICES

Academia has expertise in using Microsoft Intune device management, a cloud-based service that enables you to manage and enrol Windows 10 devices (laptops and desktops), including mobiles, within a centralised Cloud console. 

 

This can be provided as part of your Microsoft 365 licensing which is subscribed on a per-user, per-month or per device, per month basis. Once configured, the Windows devices will automatically enrol – mobile devices can also be enrolled either onsite or remotely. 

 

Windows devices can also be viewed through our Control:IT Service Portal platform.

APPLE DEVICES

As one of the leading Jamf integrators in the country (and using our own trained and accredited in-house engineers), we can provide you with either Jamf’s official JumpStart service, or one of our tailored onboarding packages as part of your new Jamf purchase to help you manage your Apple estate.

APPLE DEVICES

As one of the leading Jamf integrators in the country (and using our own trained and accredited in-house engineers), we can provide you with either Jamf’s official JumpStart service, or one of our tailored onboarding packages as part of your new Jamf purchase to help you manage your Apple estate.

PRIVATE CLOUD HOSTING FOR JAMF

If you’re concerned about data privacy would rather have your Jamf instance in our secure, self-operated Private Cloud (all hosted in UK Datacenters) rather than in the Public Cloud, we can provide a bespoke service to ensure your security and data soverignty requirements are met.

PRIVATE CLOUD HOSTING FOR JAMF

If you’re concerned about data privacy would rather have your Jamf instance in our secure, self-operated Private Cloud (all hosted in UK Datacenters) rather than in the Public Cloud, we can provide a bespoke service to ensure your security and data soverignty requirements are met.

HEALTH CHECK

If you already have Jamf or Intune but it needs a little care and maintenance, our engineers will go through a methodical health check to let you know where your install stands, and what to do to get the most out of it and ensure it is working effectively.

HEALTH CHECK

If you already have Jamf or Intune but it needs a little care and maintenance, our engineers will go through a methodical health check to let you know where your install stands, and what to do to get the most out of it and ensure it is working effectively.

ONGOING SUPPORT

Once you have your Device Management set up, our Support contracts are tailored to your needs to make sure we’re always at hand when you need help, this support can be flexible depending on the level of in-house expertise.

ONGOING SUPPORT

Once you have your Device Management set up, our Support contracts are tailored to your needs to make sure we’re always at hand when you need help, this support can be flexible depending on the level of in-house expertise.

FULLY MANAGED SERVICE

If you’ve identified the need for Mobile Device Management but don’t want or have the resource to maintain or support it ongoing, we’ll do absolutely everything for you. This can also be provided as part of our full managed service delivered through our Control:IT platform giving you visibility and control of your IT assets.

FULLY MANAGED SERVICE

If you’ve identified the need for Mobile Device Management but don’t want or have the resource to maintain or support it ongoing, we’ll do absolutely everything for you. This can also be provided as part of our full managed service delivered through our Control:IT platform giving you visibility and control of your IT assets.

WHITE GLOVE USER EXPERIENCE

Gone are the days of IT having to receive a laptop, load an image on to it, connect a user account and then distribute to the user. With today’s modern Mobile Device Management platforms, devices can be delivered directly to users (still in the shrink wrap) and everything be set up automatically when the device is powered on. 

 

The key here, though, is ensuring the Device Management system is configured correctly and effectively initially. With this in place, deployment of all devices in your estate will be seamless, automated, scalable, consistent – very importantly – much easier to support. 

Order New Device via Portal

Auto Setup User

Auto Create Apple/Microsoft ID

Deploy User Policies

Deploy App Packages

Enrol into DEP / Autopilot

Send to Office or Home Address

Unwrap, Switch-on, Ready to Go

Laptop Damaged, Faulty Parts

End of Life. Recycle and Resell

Authorised Repair Centre. Courier Drop Off

Courier Sent to Door for Pickup

ONBOARDING FOR SUPPORTED AND FULLY MANAGED CUSTOMERS

Academia offers a wide range of Professional Services designed to help you effectively implement and manage your devices. We give you the help you need to quickly and efficiently implement Device Management solutions to meet the challenges you face every day.

1

A meeting with one of our technical consultants to plan out the project from a technical perspective.

2

Customer responsibilities are discussed with you, and a formal scope of works is delivered as a result.

3

An internal kick off meeting is held and an introduction to the Academia teams will follow.

4

Work commences with regular project meetings.

5

A set amount of engineering days is assigned.

6

An ‘end of project’ call to ensure all tasks have been completed.

We allow a 1 week “incubation period in which we will support any onboarding related issues.*
*Applicable to Supported clients or Managed Service customers only.
*This includes a meeting with our consultancy team to devise a tailor-made solution for your business or institution. 

2

Customer responsibilities are discussed with you, and a formal scope of works is delivered as a result.

3

An internal kick off meeting is held and an introduction to the Academia teams will follow.

4

Work commences with regular project meetings.

5

A set amount of engineering days is assigned.

6

An ‘end of project’ call to ensure all tasks have been completed.

We allow a 1 week “incubation period in which we will support any onboarding related issues.*
*Applicable to Supported clients or Managed Service customers only.
*This includes a meeting with our consultancy team to devise a tailor-made solution for your business or institution. 

1

A meeting with one of our technical consultants to plan out the project from a technical perspective.

BENEFITS

Zero Touch


Zero-touch used to feel like an extremely distant dream, but it is now very much a reality. Done right, a new device deployment looks something like this (don’t worry, we’ll explain how shortly!):

1
RECEIVE

User receives their device

2
UNBOX

User unboxes device (or the device is handed out, your choice)

3
SET PREFERENCES

User chooses their language and keyboard preferences

4
CONNECT

The device is connected to the internet via cable or wifi

5
AUTOMATIC

Everything else is automatic!

Mobile Device Management from Academia not only allows you to automatically enrol devices, but also gives you the option to force users to read and accept your Acceptable Usage Policy, as well as read other governance-based messages prior to enrolling and logging in for the first time. In addition, if a device is wiped or reset, it simply picks up where it left off and re-enrols!

Key Features

Deploy new devices in minutes

 

An ‘end of project’ call to ensure all tasks have been completed.

Security

 

Ensure peace of mind with remote lock and wipe, automated patches, and backup status reports.

Zero day support

 

Immediate support for all new operating system update. Minimising downtime and providing the latest security updates.

Zero-Touch

 

All devices can be deployed quickly without ever touching the device.

Reduce risks

 

Easily track the status of every device ensuring staff and student devices are working optimally and backed up.

Patch management

 

New patch policies are purpose-built providing automatic visibility of devices that are eligible for patches and how to bring devices into compliance.

Deploy new devices in minutes

 

An ‘end of project’ call to ensure all tasks have been completed.

Security

 

Ensure peace of mind with remote lock and wipe, automated patches, and backup status reports.

Zero day support

 

Immediate support for all new operating system update. Minimising downtime and providing the latest security updates.

Zero-Touch

 

All devices can be deployed quickly without ever touching the device.

Reduce risks

 

Easily track the status of every device ensuring staff and student devices are working optimally and backed up.

Patch management

 

New patch policies are purpose-built providing automatic visibility of devices that are eligible for patches and how to bring devices into compliance.

Inventory

 

Don’t know how many devices you have in your estate? Well you’re not alone! However, once you have Device Management set up and installed, you’ll be able to run full inventory reports for the entirety of your estate in hugely granular detail. Gone are the days of replying “don’t know” when you’re asked how many Devices you have!

Self service

 

Wouldn’t it be great if users could be a little more self-sufficient? Well now they can be! Self Service gives you the ability to give users the option to install specific apps themselves (no admin access required), execute scripts that you define and other tasks such as adding printers themselves. Because everybody loves printers, right?

Automated Updates

 

Make OS and Application update and patch worries a thing of the past – you can either allow users to apply these themselves via self-service (including giving them friendly nudges to via push notification) or force-apply these automatically. You can even use a combination of these approaches: politely suggest a users updates or upgrades within a given timeframe and if they don’t, force-apply… because everybody deserves a chance!

Remote support

 

Our remote support options allow our engineers to quickly and easily “take over” a user’s device to immediately start working on an issue. No walking to an IT office, no waiting in a physical queue, just quick, friendly support whenever (and wherever) it’s needed.

Active Directory Integration for macOS

 

While Windows devices are naturally integrated with Active Directory, Apple devices aren’t. This is a big one – Active Directory can be syncronised with the device management system… not only users, but also security groups so your Device Management groups can match your AD. In addition, Jamf’s “Jamf Connect” allows users to log in to macs using their Azure Active Directory details and Microsoft’s “Modern Auth”, so elements such as MFA can be enforced when off-site. Further to that, Jamf can be integrated with InTune to allow Security and Compliance settings to be applied to macs via Jamf… seamless.

Self service

 

Wouldn’t it be great if users could be a little more self-sufficient? Well now they can be! Self Service gives you the ability to give users the option to install specific apps themselves (no admin access required), execute scripts that you define and other tasks such as adding printers themselves. Because everybody loves printers, right?

Inventory

 

Don’t know how many devices you have in your estate? Well you’re not alone! However, once you have Device Management set up and installed, you’ll be able to run full inventory reports for the entirety of your estate in hugely granular detail. Gone are the days of replying “don’t know” when you’re asked how many Devices you have!

Active Directory Integration for macOS

 

While Windows devices are naturally integrated with Active Directory, Apple devices aren’t. This is a big one – Active Directory can be syncronised with the device management system… not only users, but also security groups so your Device Management groups can match your AD. In addition, Jamf’s “Jamf Connect” allows users to log in to macs using their Azure Active Directory details and Microsoft’s “Modern Auth”, so elements such as MFA can be enforced when off-site. Further to that, Jamf can be integrated with InTune to allow Security and Compliance settings to be applied to macs via Jamf… seamless.

Automated Updates

 

Make OS and Application update and patch worries a thing of the past – you can either allow users to apply these themselves via self-service (including giving them friendly nudges to via push notification) or force-apply these automatically. You can even use a combination of these approaches: politely suggest a users updates or upgrades within a given timeframe and if they don’t, force-apply… because everybody deserves a chance!

Remote support

 

Our remote support options allow our engineers to quickly and easily “take over” a user’s device to immediately start working on an issue. No walking to an IT office, no waiting in a physical queue, just quick, friendly support whenever (and wherever) it’s needed.

SUPPORTED VS FULLY MANAGED

SUPPORTED

Admin Access
Self-supported
Academia Helpdesk Access
Academia Phone Support Access
Annual Objection Review

FULLY MANAGED

No self-administration required
100% Managed and maintained
Completely hands-off
Academia Helpdesk Access
Academia Phone Support
Annual Objective Review

For Fully Managed Customers…

PLAN

Define a set scope of works against the organisation’s objectives

INSTALL

Install, set up, configure and deploy all services and devices

MANAGE

Ongoing management of devices including upgrades and refreshes

How can Academia help you manage your devices? Fill out this form  and we’ll get back to you in no time!

Tips, resources, and advice for remote learning Find out more