22 May The Academia Customer Support Team
Customer support is a range of customer services in place to assist clients in making cost-effective and correct use of a product or service. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
The Academia Customer Support Team are the heart and soul of the group operation in terms of delivering excellent care of our customers from start to finish. By thriving on 4 fundamental principles, the CSR team are providing first class service:
We promise to see from your point of view.
We promise to be a company you can trust and rely on.
We promise there will always be a steady flow of communication.
We promise to give you reliable and dependable advice.
By sticking to our core principles, the Academia CSR team can make sure every client is treated and respected the same. This is an essential way to run a business based on customer satisfaction leading to customer retention.
While being the masters of our practice, we are also at the mercy of what we hear from others. Poor Customer Care is still a significant concern for many businesses, with the growing threat of social influencers helping to heighten issues in long term customer support.
There is no correct masterplan for overcoming issues that are complicated at the best of times, but by having an award-winning team in place in the very first instance helps solve problems before they even start. With Jenny, Kirstie, Tilly, Naomi, Shabnam, Stephen, Michael and Kibla on board and on song 24 hours a day, we believe, no, we know we have the perfect team in place to respond to any impending technology crisis.
Feel free to contact the support team today.