4. What is Not Covered
4.1 Hardware service does not include: –
a) Installation, removal or disposal of Covered Equipment or Covered Equipment that is being serviced;
b) Damage caused by non-Covered Equipment, accident, liquid damage, misuse, fire or other external cause, operating the Covered Equipment otherwise than in accordance with manufacturer’s recommendations and/or servicing by unauthorised persons;
c) Covered Equipment where the serial number is damaged or defaced;
d) Cosmetic damage (including dents, scratched glass etc);
e) Preventative or similar maintenance;
f) Defects caused by wear and tear or use over time;
g) Battery inoperability after more than 300 cycles;
h) Defects or damage caused during the return of Covered Equipment to Us;
i) Defects which pre-exist the purchase of the Plan;
j) Defects which are apparent within 14 days of purchase (when You should seek redress from the retailer
from whom You purchased the Covered Equipment);
k) If 3rd party modifications are found service will be denied.
4.2. Technical support does not include: –
a) Use of server based applications;
b) Issues remediable by software upgrades;
c) Third party products causing software problems to Covered Equipment;
d) Damage to or loss of data and/or software.